Job Overview

Job Description:
This position requires a multi-talented, self-reliant person with in-depth experience related to Amazon systems and the ability to adapt as Amazon updates their systems and processes. Important Amazon systems include: Vendor Central, Seller Central, Amazon Direct Fulfillment, Drop Ship, FBA, FBM, Pan-European Marketplace, and more. Taking ownership of multiple aspects of our Amazon operations requires prior experience and skills related to order processing, e-commerce catalog management, shipping and routing, project management, inventory management, and more. You will play a lead role processing weekly and daily Amazon orders with the goal of 100% accuracy. In this role, you will work closely with key members of the SwaddleDesigns team, including Warehouse Manager and his team. In addition, you will work closely with the President, VP Finance, Creative Director, Planning & Analytics Manager, and Marketing Lead. The candidate must be comfortable working in a team environment and be able to work independently as well. You should be comfortable working with a multitude of software programs including Quickbooks, web-based EDI services, Excel, and other applications. The ideal candidate will have extensive prior experience with Amazon Vendor Central and Seller Central. The ideal candidate will have a can-do attitude with an ability to quickly recognize and resolve problems, and be an effective communicator, written and verbal

Receive, process, and manage end-to-end all Amazon orders for US and Canada, including weekly bulk wholesale orders and daily direct fulfillment orders. Create weekly FBA orders for Seller Central. Must be able to handle large volumes of orders with strong knowledge of Excel-based tools to automate the order preparation processes. Create all order and shipping documentation required. Box splits, carton allocations, routing, labels, BOLs, LTL shipment preps, commercial invoices, ASNs, invoices, and tracking reports. Work closely with the warehouse team to ensure the orders go out accurately and on time. Must be familiar with Amazon chargebacks and be able to avoid unnecessary costs. Manage chargebacks and disputes through Vendor Central. Manage inventory levels across multiple sales channels. Minimize storage fees while maximizing sales potential. Create shipments to replenish low stock. Provide detailed reports and plans on current and forecasted stocks. Enter orders into Quickbooks manually and via software-based tools Manage our global Amazon e-commerce catalog. Execute new item set ups, manage variation families, keep our product information accurate and up to date, implement bulk detail updates when directed, upload images and videos, discover and merge third party seller pages, strategize keywords and ad-word spends and optimize listings for high ranking within organic searches. Efficiently and effectively create support tickets and follow-up with Amazon to resolve problems and issues. Lead and support ad-hoc projects across all departments and operations with the ability to deliver results on time with limited resources. Continually improve operations, systems and processes. Always seek new ways to maximize efficiency, increase revenue, lower costs. Must be able to keep-up with the ever-changing Amazon landscape.


About SwaddleDesigns

SwaddleDesigns is a loved baby product brand with a strong following of passionate fans. The SwaddleDesigns brand is known for innovative, stylish, and versatile baby essentials. SwaddleDesigns is a family-friendly, flexible work environment. We have launched the Amazing Baby by SwaddleDesigns brand exclusive at Amazon. We ship wholesale orders to every week. The company has existing 1P and 3P relationships with Amazon.