Job Overview
Job Description:
Working under supervision of the Manager of Retail Systems and Logistics, supports day-to-day operations of the Getty e-Commerce Retail and Wholesale websites.
Provide support for two e-Commerce sites: direct retail and wholesale
Oversee Amazon Store (FBA): maintain inventory levels and product listings; monitor advertising; analyze sales data
Oversee third-party fulfillment by maintaining inventory levels and product assortments
Assist with day-to-day site maintenance and content changes
Coordinate project list for all e-commerce development projects
Coordinate workflow by setting schedules and priorities for projects
Monitor and report on project progress
Assist with website metric analysis by running reports for manager as necessary
Generate daily and monthly sales reports
Responsible for new product creation and ensuring accuracy of all product information on the sites
Assist with maintaining inventory accuracy for online location
Assist in gathering new product information from Buyers
Coordinate product photography
Assist in the development and merchandise strategy for the online store
Provide expertise and direction for the web fulfillment team daily as needed, including instructions for orders that require special handling
As the primary customer contact for online-related inquiries, demonstrate excellent customer service skills via phone and e-mail
Process payments daily
Provide assistance and follow-up for orders with risk assessment
Maintain a calendar of e-blasts and other tools to routinely perpetuate and grow business
About J. Paul Getty Trust
Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.