eCommerce Operations Lead

Job Overview

Job Description:

Manage end to end order processing flow from multiple customers submitted via email, portals, and flat files
Run daily reports to monitor processing and delivery lead times to ensure all customer SLAs are met
Maintain and build SOP around customer experience, order processing and fulfillment, and customer service
Model demand and monitor inventory, pricing, and promotions across all third-party platforms to optimize velocity and attain cost savings
Own 3rd Party marketplace processes for Wayfair Castlegate and Amazon Vendor Central/FBA
Monitor inventory levels and maintain in stock rates at 3PL warehouses
Analyze SKU level detail to identify rate of sale, product trends, pricing, top sellers, and new product introductions.
Coordinate daily operations of our Ecommerce LTL and Small Parcel shipments
Deliver transportation and shipping projects and alternatives
Use of shipping software and customer portals to track order details
Printing order acknowledgements, customer packing slips and carton labels required for product shipment
BOL creation, scheduling of daily LTL pick-ups, and tracking all shipments
Communicate daily with warehouse staff on carriers, pick-ups, and order status
Assist in QC process for NPI’s by confirming packaging, dimensions, weights are correct upon arrival
Monitoring of orders for back-order fulfillment and inventory availability
Escalate and resolve order issues that arise by working with cross functional departments
Assess and resolve damages and defects on a case-by-case basis to reduce cancelations, fraud, and returns
Identify process improvement focused on lowering lead times and enhancing the customer experience

$38,000/yr – $65,000/yr (LinkedIn est.)