Sales Admin Support

Job Overview

Job Description:
The Sales Admin will meet all the following requirements and responsibilities. The Admin will handle the appropriate processing and follow up of sales orders, update of e-commerce postings, routing of orders to the warehouse and assist the Sales Managers and Sales Director in additional day to day operations in the office.

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with the warehouse, and coordinating with internal company departments. Customers include distributors, dealers, contractors, retailers, e-commerce platforms and local technicians. This position is often combined with marketing and customer service initiatives.

Sales order processing for shipment and invoicing; FBA, assigned accounts and backup
Corresponding and/or following up with customers via phone or email
Assistance with customer calls as necessary
Updating, coordinating, and maintaining delivery/shipment schedules for customers
Management of LTL shipments, freight claims LTL shipment support
Documenting sales as per company policies and procedures
Resolving sales order issues efficiently and in a friendly manner
Effectively managing sales orders while keeping in contact with appropriate staff to ensure inventory and order accuracy
Inter-office communications with different teams and/or departments daily as needed
Providing support for the sales and marketing team
Support of financial functions as assigned by management
Processing of statements to customers and support in payments
Additional office administrative functions and duties as may be assigned from time to time